Raleigh Service Jam

48 hours to change the world.

Join a diverse group of curious and passionate doers for the 1st annual Raleigh Service Jam, February 17th-19th, 2017! In the spirit of experimentation, collaboration, and friendly competition, teams will have one weekend to create completely new services through experiencing an entire human-centered design process.

We will join 100+ cities around the world for the annual Global Service Jam!

Register here. 

Who are the experts?

The focus of the jam is doing, not talking.. but we know it can be intimidating to start from a blank canvas. We'll have a great set of speakers, mentors, and facilitators with the design process, to help guide you throughout the jam and get you moving in the right direction. 

SPEAKERS

Patrick McGowan Founder and Managing Principal, The Service Design Group Patrick is a pioneer of customer experience and service design, innovation and management, with particular focus on large enterprises and B2B organizations. His firm, The Service Design Group, is a best-in-class customer experience and service design consultancy specializing in service innovation, management and process engineering. Most recently, they have assisted organizations including USDA, Johnson Controls, Etix, and Taco Bell. Patrick has a blended background in UI/UX and strategic management and holds design and MBA degrees. He has developed innovative customer experiences across multiple industries and his innovation is recognized with over 20 patents related to software, user interface, and user experience design. Patrick is regularly featured as a speaker in the US and Europe on customer experience and service design topics. In addition to his professional work, Patrick regularly teaches and lectures on service and customer experience design. patrick@theservicedesigngroup.com @theservdesgroup  

Patrick McGowan

Founder and Managing Principal, The Service Design Group

Patrick is a pioneer of customer experience and service design, innovation and management, with particular focus on large enterprises and B2B organizations. His firm, The Service Design Group, is a best-in-class customer experience and service design consultancy specializing in service innovation, management and process engineering. Most recently, they have assisted organizations including USDA, Johnson Controls, Etix, and Taco Bell.

Patrick has a blended background in UI/UX and strategic management and holds design and MBA degrees. He has developed innovative customer experiences across multiple industries and his innovation is recognized with over 20 patents related to software, user interface, and user experience design. Patrick is regularly featured as a speaker in the US and Europe on customer experience and service design topics. In addition to his professional work, Patrick regularly teaches and lectures on service and customer experience design.

patrick@theservicedesigngroup.com

@theservdesgroup

 

 
Darren Cassidy Darren is the cofounder of DXLab Design, helping companies with product strategy, user experience design, and prototyping.  He’s currently heading up product at Net32.com, a disruptive b2b e-commerce business. User Research solves a communication issue between businesses and end users. Often times, founders develop their product/service with their own needs in mind. That’s because those are, in fact, the needs in THEIR minds. The key is to, as early as possible, escape your perception of the user and their problem and get out to develop a real relationship with your end users. Understand who they are, what they’re like, the ecosystem that they live within, and finally what they think about your product. You’ll start to actually see the problem space from their minds.  There’s many tricks to develop this relationship/viewpoint and get the important honest feedback. It’s unfortunately not intuitive, but fortunately easy to learn!

Darren Cassidy

Darren is the cofounder of DXLab Design, helping companies with product strategy, user experience design, and prototyping.  He’s currently heading up product at Net32.com, a disruptive b2b e-commerce business.


User Research solves a communication issue between businesses and end users. Often times, founders develop their product/service with their own needs in mind. That’s because those are, in fact, the needs in THEIR minds. The key is to, as early as possible, escape your perception of the user and their problem and get out to develop a real relationship with your end users. Understand who they are, what they’re like, the ecosystem that they live within, and finally what they think about your product. You’ll start to actually see the problem space from their minds.  There’s many tricks to develop this relationship/viewpoint and get the important honest feedback. It’s unfortunately not intuitive, but fortunately easy to learn!

Eric Morrow I'm a Design Facilitator with IBM Design. I work with the Hybrid Cloud organization to develop software products that wow our customers. I am involved with all phases of the design thinking framework - upfront and ongoing research, workshops with internal stakeholders to reflect on progress, and testing ideas and hypotheses with Sponsor Users. I also bring design thinking into the broader IBM organization through in-person and remote education-focused workshops.

Eric Morrow

I'm a Design Facilitator with IBM Design. I work with the Hybrid Cloud organization to develop software products that wow our customers. I am involved with all phases of the design thinking framework - upfront and ongoing research, workshops with internal stakeholders to reflect on progress, and testing ideas and hypotheses with Sponsor Users. I also bring design thinking into the broader IBM organization through in-person and remote education-focused workshops.

Elise Dorsett Every brand story is a discovery. Elise conducts brand research and mines data for clues that reveal brand stories. She helps build surveys and analyze data sets to understand what communities value about brands today, and what they would value in the future. Using the findings as a foundational guide, she works with clients and the New Kind team to craft brand stories that are authentic to each client. Elise also organizes and helps facilitate workshops, and creates content for New Kind. At Washington University in St. Louis Elise earned a dual degree in Psychology and Spanish. After graduating she moved to Buenos Aires, Argentina, and worked for Danone in Business Intelligence for the Latin American Zone, where she gained experience in marketing, strategy, and finance for international yogurt and water brands. In her free time Elise teaches yoga and tango classes in Raleigh.

Elise Dorsett

Every brand story is a discovery.

Elise conducts brand research and mines data for clues that reveal brand stories. She helps build surveys and analyze data sets to understand what communities value about brands today, and what they would value in the future. Using the findings as a foundational guide, she works with clients and the New Kind team to craft brand stories that are authentic to each client. Elise also organizes and helps facilitate workshops, and creates content for New Kind.

At Washington University in St. Louis Elise earned a dual degree in Psychology and Spanish. After graduating she moved to Buenos Aires, Argentina, and worked for Danone in Business Intelligence for the Latin American Zone, where she gained experience in marketing, strategy, and finance for international yogurt and water brands.

In her free time Elise teaches yoga and tango classes in Raleigh.

Marie Schacht As a writer, Marie Schacht discovers and builds meaningful stories through words. She aims to synthesize complex information, translate ideas, and digest problems into effective and clear communications. Marie celebrates the role of language in creating connections and shared experiences that lead to vibrant communities. Communities that help transform individuals and organizations into truly exceptional enterprises. In addition to being a writer, Marie leads the planning and production of Hopscotch Design Festival, New Kind’s annual design celebration. Prior to joining New Kind, Marie worked with University of Virginia Foundation, Tom Tom Founders Festival, and Design Corps in a variety of design and communication roles. She holds a B.S. in Architecture from the University of Virginia and is eager to discover new ways to engage open and participatory based design with New Kind.

Marie Schacht

As a writer, Marie Schacht discovers and builds meaningful stories through words. She aims to synthesize complex information, translate ideas, and digest problems into effective and clear communications. Marie celebrates the role of language in creating connections and shared experiences that lead to vibrant communities. Communities that help transform individuals and organizations into truly exceptional enterprises.

In addition to being a writer, Marie leads the planning and production of Hopscotch Design Festival, New Kind’s annual design celebration.

Prior to joining New Kind, Marie worked with University of Virginia Foundation, Tom Tom Founders Festival, and Design Corps in a variety of design and communication roles. She holds a B.S. in Architecture from the University of Virginia and is eager to discover new ways to engage open and participatory based design with New Kind.

mENTORS

A group of knowledgeable mentors will be available throughout the weekend to work with each group as you research and prototype your projects. 

If you are interested in mentoring our jammers, please contact us to learn how to get involved.